Delivery Information

On this page you’ll find details about our delivery charges, timescales, and policies. If you have any questions before placing your order, please call us on 01536 269132 or email cove@supercove.co.uk and we’ll be happy to help.

Estimated Delivery Times

  • Standard delivery takes 2–10 working days.
  • Deliveries to the Highlands, Islands, and Northern Ireland may take longer.
  • Deliveries are made Monday–Friday between 8am and 6pm.

We always dispatch orders as quickly as possible, but please order in advance if your project is time sensitive.

Delivery Charges

Free Delivery

Free delivery on all orders over £200 (ex VAT) to mainland UK (excluding surcharge areas).

UK Mainland (excluding surcharge postcodes)

ClassExamplesCost
SmallAdhesives, accessories£5
MediumRoom kits etc.£10 + £10 per additional item
LargeLong coving lengths£10

Surcharge Areas (most Scottish Highlands, Islands & Northern Ireland) – (We cannot ship longer coving lengths to Scottish Highlands, Islands & Northern Ireland, please review our stockists in these areas)

ClassCost
Small£5
Long length£13.50
Large£21 + £20 per additional item

On the Day of Delivery

  • Couriers deliver Monday–Friday, 8am–6pm.
  • A tracking link may be provided once your order has been dispatched.
  • Proof of delivery is required — this may be a signature or a photo of the goods on your doorstep (your face will not be included).
  • If you are not available, you can leave a signed note with instructions for the driver, but this is at their discretion.

If you miss your delivery, the courier will usually attempt again the next working day. After two attempts, your order may be held at a local depot or returned to our warehouse. If the goods are returned, an additional charge may apply to arrange redelivery.

Damaged Deliveries

Check the packaging when your order arrives. If it looks damaged, sign for it as “damaged” with the courier. After delivery, please check all items promptly. If anything is missing or damaged, contact us within 1 working day with photos so we can arrange a replacement.

Above All

We want you to be confident when you order with us. If you have any questions about your delivery, call us on 01536 269132 or email cove@supercove.co.uk. Our team is here to help and will always do our best to make sure your order arrives safely and on time.